Registration Fee
There is a non-refundable registration fee per family, per center that is to be paid upon registering your child(ren). There is no fee for the annual review of paperwork. Please review your Enrollment Agreement to see your Registration Fee amount.
Payment Options
We only accept payments through the Childcare App. We do not accept cash, checks, or money orders. You may set up automatic tuition payments using your bank account (ACH) or a Visa or Mastercard through the Childcare App. A payment processing fee applies to all credit and debit card transactions. To avoid processing fees, we encourage families to use a checking account (ACH/bank draft), which is the lowest-cost payment method. All payments are securely processed through the Childcare App, and our office staff cannot accept credit or debit card payments in the office.
All tuition is due in advance of services provided and in accordance with your enrollment agreement — paid by Friday by 3:00 PM for the subsequent week of care. Any refunds that are issued will be made by check and mailed to the address on file. The refund check will be made payable to the person listed as the payor on the account. The Center requires a 2-week written disenrollment notice. All tuition will be deducted from the payment method chosen in the Childcare App.
As we continue to improve our facilities and resources, tuition and fees are reviewed from time to time as needed. Additional fees may be applied to camps, extended days, or special activities. Please review your Enrollment Agreement for your total payment amount.
Childcare App
Please download the app that comes in your email for updates throughout the day. The Childcare App is our primary way of communicating with you about your child’s progress throughout the day. You will receive notifications of their day, projects they complete, diaper changes, naps, snack, meal patterns, and any activities they do throughout the day.
Infant – Pre-Kindergarten Supply Fees
There are 3 supply fees yearly charged for every student to help cover the cost of their educational supplies. Supply fees are to be paid January 1st, May 1st, and September 1st. These supply fees go directly towards the center budget to allow them to purchase supplies, gifts, and crafts/activities for your child(ren). Periodically, we offer fundraisers to help offset your supply fee. The supply fee funds deposited on your account are non-refundable if you withdraw your child. The program will absorb these funds. It will not be applied towards your 2-week notice. Please review your Enrollment Agreement for your supply fees amount.
School-Aged Supply and Summer Camp Fees
All School-Aged children enrolled in the Before/After Care program will receive 2 supply fees per year — one due January 1st and one due again September 1st. In addition, School-Aged children who enroll in Summer Camp will have a Summer Camp fee due by April 15th. There will be opportunities to fundraise for the Summer Camp fee; talk to your Center Administrator about fundraising options. These supply fees / Summer Camp fee go directly to your center’s budget. Summer Camp fee covers the cost of all field trips, camp t-shirt, special events, and summer crafts. There are no refunds or discounts for students who choose to attend less than Full Time in the summer. Please review your Enrollment Agreement for your supply and Summer Camp fees amount.
Billing Policies (AutoPay)
We are committed to providing a smooth and convenient billing process for our families. To ensure the efficient management of tuition payments and help maintain accounts in good standing, all families are required to enroll in AutoPay through the Childcare App. AutoPay provides a secure and hassle-free way to process tuition payments, with weekly tuition automatically deducted from your selected payment method on a weekly basis. We encourage families to link a checking account (ACH/bank draft), which is the lowest-cost payment method, although Visa and Mastercard are also accepted through the Childcare App.
Payment Schedule
Tuition payments are due every Friday by 3:00 PM for the upcoming week of care. Timely payment is required to ensure uninterrupted enrollment. A child cannot start under DCY billing until the approval letter is provided and received by the Billing and Enrollment Specialist. Children may start earlier, but will be billed the parent-pay rate until approval is confirmed.
Spot Reservation
Unpaid accounts are not held/reserved; all fees and fines must be paid to regain the spot.
Family Discounts
Families with two or more children enrolled full-time at the same campus are eligible for a 10% tuition discount for the oldest child only. The discount applies to tuition charges only and does not apply to registration fees, supply fees, extracurricular activity fees, Summer Camp fees, or any other non-tuition charges. Family discounts cannot be combined with other discounts or applied retroactively. Please contact the Center if you have questions regarding your family's eligibility.
Subsidized Care
Attendance Requirements Based on Subsidy Approval
Families must meet minimum weekly attendance hours as determined by DCY. If attendance requirements are not met, parents or guardians will be financially responsible for the difference between the subsidized rate paid by DCY and the applicable tuition rate charged by the center.
Subsidized Families: In addition to signing children in and out through the Childcare App, families receiving childcare assistance through DCY must also sign their child in and out on the center's attendance device located near the building entrance. Both sign-in/sign-out methods are required to maintain accurate attendance records and comply with DCY program requirements.
Part-Time (PT) Subsidy: Children approved for a part-time subsidy are required to attend a minimum of 10 hours per week. If the child does not meet the 10-hour requirement, the parent or guardian will be billed for the difference between the DCY hourly rate and the applicable part-time rate.
Full-Time (FT) Subsidy: Children approved for a full-time subsidy are required to attend a minimum of 33 hours per week. If the child does not meet the 33-hour requirement, the parent or guardian will be billed for the difference between the DCY full-time rate and the part-time rate paid to the center. Families must attend during the specific hours DCY has approved, not just any combination totaling to the minimum.
PT ↔ FT Switch: Switching between part-time and full-time enrollment requires 2 weeks' notice, to allow the center to check spot availability. The switch is not guaranteed.
School-Age / Before and After Care Program: Children enrolled under a school-age or before and after care subsidy are required to attend a minimum of 10 hours per week. Failure to meet this minimum requirement will result in the parent or guardian being responsible for paying the difference between the DCY approved rate and the rate required to cover enrollment.
Billing, Approval, and Payment Requirements
The center bills strictly according to DCY attendance and rate requirements. Parents or guardians are responsible for full tuition rates until an official DCY approval letter is received. This letter must include the child’s approval start date, end date, and assigned co-pay amount.
DCY does not cover registration fees, supply fees, late pickup fees, missing item fees, under-hour fees, or other program-related charges. These remain the responsibility of the parent or guardian.
All parent account balances must be paid in full by Friday at 3:00 PM for the subsequent week of care. Failure to do so will result in disenrollment. The center is required to notify DCY if an account becomes one week past due and enters non-payment status.
Attendance Tracking and Clock-In Requirements
Some classrooms and campuses offer full-time care only. Parents or guardians are responsible for accurately clocking their child in and out each day. Failure to clock in, clock out, or correct missing attendance records will result in billing at the full-time subsidy rate, regardless of the approved subsidy level. Parents are encouraged to review their Enrollment Agreement for their approved subsidy level and full enrollment requirements.
