Audience: Heritage staff (billing and enrollment).
Source: Brightwheel help + Rezin 2026-09-14. Related: Parent enrolled at another Brightwheel center — https://help.hcchildcare.com/f-a-q-billing-enrollment-policies/parent-enrolled-at-another-brightwheel-center-how-we-add-them
When this applies
Staff have already entered the child in Brightwheel and need the parent/guardian to create or connect their Brightwheel account and link to the child’s profile.
This is separate from the billing invite (payment method / Auto Pay). Billing invite comes after the parent account exists.
Staff steps (school side)
1) Open the student in Brightwheel.
2) Add the Parent/Guardian as a contact with the correct email and/or phone (exact match matters).
3) Send the invite (email and/or SMS).
4) Tell the parent which email/phone you used and to check spam/junk.
5) After the parent account is connected to the child, send the billing invite if they need a payment method (separate step).
Parent next steps
App: https://mybrightwheel.com/childcare-mobile-app/
1) Check Messages — invite via email/SMS; must use the exact same email/phone the school used. Help: https://help.mybrightwheel.com/en/articles/11817047-get-connected-to-my-child-s-profile
2) Download App — App Store / Google Play, or web https://mybrightwheel.com/communication/
3) Create Account — Sign up as Parent/guardian with matching email/phone. Help: https://help.mybrightwheel.com/en/articles/4742905-sign-up-for-brightwheel-as-a-student-contact
4) Verify & Connect — verification code; profile attaches to child’s school profile.
5) Confirm Profile Info — emergency contacts, allergies, pickup authorizations.
If the invite never arrives
1) Confirm parent email/phone on the Brightwheel contact.
2) Check spam/junk.
3) If parent already has Brightwheel elsewhere, add with same email/phone (multi-program article above).
4) Workaround: child’s 10-digit invite code → Add a Child in the app.
5) Resend invite from dashboard.
6) Staff invite help: https://help.mybrightwheel.com/en/articles/1161612-invite-parents-to-brightwheel
Billing invite (separate)
After the parent account is connected, send the billing invite for payment method / Auto Pay. Do not confuse account setup with billing setup.
Quick checklist
• Parent contact email/phone correct
• Account invite sent
• Parent accepted / account created with same email/phone
• Child on parent’s Brightwheel
• Billing invite sent if needed
• Payment method / Auto Pay confirmed
