Hours of Operation
Both of our campuses operate Monday–Friday, 6:00 AM–6:00 PM.
Our Centers are open throughout the year with the exception of a few holidays: Christmas Eve, Christmas Day, and Thanksgiving Day. Additionally, the Center will be closed 2 days per year for required paid in-service and training. These dates will be announced in advance and usually occur in May and September. We staff based on childcare needs. Please note that we may also close on holidays with insufficient family sign-up/enrollment interest.
Sign In – Sign Out
All children must be signed in and out via QR code on your Childcare App. All authorized family members who will pick up a child will need to get their own account log-in. Please provide those family emails to the Administrator so that they may be emailed a download for log-in. We also require you to make direct contact with a center team member when dropping off or picking up your child from the center. Please do not send your child inside alone; accompany your child inside the classroom and greet the team member.
Schedule Responsibility
Turning in Weekly Schedules
Your child’s schedule for the upcoming week must be submitted digitally each week no later than Wednesday by 3:00 PM and will remain in effect until a revised schedule is submitted. The Center schedules staff based on the childcare needs submitted by families. Timely schedule submissions help ensure appropriate staffing, classroom ratios, and the availability of care.
Weekly schedules may be submitted by scanning the QR code posted on the information board at either campus or by visiting hcchildcare.com and selecting Customer Care → Schedule Change. If a revised schedule is not submitted by noon on Wednesday, the previously submitted schedule will remain in effect for the following week. Failure to submit a weekly schedule by noon on Wednesday may prevent you from adjusting the following week’s schedule. Children may not be scheduled for more than 12 hours per day.
Arrival
If your child is scheduled 7:30 AM–2:30 PM, you will not be permitted to drop your child off prior to 7:30 AM. If your child arrives later than 30 minutes without notifying the Administrator or Designee that the child will be tardy (via phone call to the center), your child will be considered absent for the day and will not be permitted to attend that day if they show up beyond the 30-minute window.
The center aims to have children back by 5:00 PM on field trip days, but this is not guaranteed — delays are possible due to construction, traffic, or roadway incidents. Families needing earlier pickup may choose not to send their child on field trip days when timing conflicts with their schedule.
Departure
If you schedule your child until 3:30 PM, you must pick your child up by 3:30 PM to avoid late fees. You will be charged a late pick-up fee of $1.00 per minute for each minute after the child’s scheduled departure time. For example, if your child is scheduled to leave at 4:30 PM and is picked up at 4:35 PM, a $5.00 late fee will apply. If you are unexpectedly delayed, please notify the center through the Childcare App as soon as possible. Late fees may still apply when additional staffing is required or when a delay causes the center to be out of ratio.
If your schedule varies, push your pickup time back slightly to allow travel time to the center without worry. If you know you can’t arrive on time, please arrange to have your child picked up by another adult who has been authorized on your Enrollment Agreement. If a late pickup is unavoidable and you’re unable to reach your designated emergency contact, please notify us immediately. In some cases, only determined by the billing department, a variance may be made for a situation that the guardian was completely not at fault for. Requests to Administration for variance will be forwarded to billing for review. Administrators do not have the authority to waive these fees.
If your child is not picked up by the time the center closes and you have not contacted the center:
We will attempt to contact you or someone authorized to pick up your child.
If we can’t reach you or another authorized person within 30 minutes after closing, the Center Administrator or Designee or person in charge will determine whether and when the appropriate authorities should be contacted based on DCY (Department of Children and Youth) regulations.
If appropriate authorities are contacted, a note in a sealed envelope will be posted on the center door with specific information regarding your child’s whereabouts, including the name and phone number of the agency or person to contact.
Please review your Enrollment Agreement to see what your late pickup fee is.
In the event of a late pickup, please note that our Center Administrator or any other staff can never transport your child from the center under any circumstances. For more information on this topic, consult your Enrollment Agreement.
Center Closures
Holidays
Barring extreme weather or other unforeseen circumstances, our centers are open during normal operating hours on regularly scheduled days. Our centers are typically closed on the holidays listed below:
Thanksgiving Day (fourth Thursday in November)
Christmas Eve (December 24)
Christmas Day (December 25)
Each center’s hours and closure dates are set and posted annually but may change at any time. In addition to holidays, most centers close for two Professional Development Days each year, in May and September.
Inclement Weather Emergencies or Illness Closure
The procedure for notifying families when we cannot open on time, or at all, will be provided to you by your Center Administrator.
Closures due to weather will be sent out via the Childcare App. The Center will be closed any time Belmont County is under a Level 3 Snow Emergency. If a Level 3 is reduced prior to 12:00 PM, the Center will open. When in doubt, call the Center first to be sure it is open. Weekly fees still apply.
We will try to contact every family affected by a closure. If you need information about a closure or emergency affecting your center and are unable to reach the center, please contact the On-Site Administrator or management team. If the center must close early, you will need to arrange for your child’s pickup. If we close the center due to an emergency, there are no refunds or partial refunds for the day(s) closed.
